Refund Policy
This Refund Policy describes when and how you may be eligible for a refund of fees paid for UseWhat.
Overview
We want you to be satisfied with UseWhat. This policy explains the circumstances under which refunds are available.
Subscription refunds
If you cancel a paid plan or delete your account, your plan ends immediately and the unused part of the current billing period is refunded automatically. The refund is the plan price you paid (including GST where charged) multiplied by the smaller of two shares: the whole days remaining in the period, or the conversations remaining in the period’s allowance. It is issued through Razorpay to the original payment method and usually appears within 5–7 working days.
How to request a refund
To request a refund, contact us at info@usewhat.in with your account details and the reason for your request. We review each request individually.
Processing time
Approved refunds are processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear.
Non-refundable items
Usage-based charges, one-time setup fees, and amounts owed for services already delivered are non-refundable except where required by law.
Contact us
If you have questions about refunds, contact us at info@usewhat.in.